ASBIS service
RMA department ASBIS Middle East
ASBIS RMA Department address:
Jebel-Ali FZE, SOUTH S10715 PO box#17706Dubai, UAE
+97148863850
All RMA goods collection within UAE country will be arranged by ASBIS at free of cost to customer.
Our benefits
Result-oriented approach
Official warranty from the manufacturer
Only manufacturer's spare parts
ASBIS RMA processing rules and instructions:
Delivery address for export customers:
MR. Raxond Abenoja
RMA department ASBIS Middle East
Jebel-Ali FZE, SOUTH S10715 PO box#17706
Dubai, UAE
Tel: +9714-8863850
rma@asbisme.ae
Frequently Asked Questions
Warranty policy (RMA) - local UAE customers
RMA case take place with the only reason of return: when device is faulty and not working properly as it should.
Customer can NOT consider RMA case return for below reason:
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Change their mind, or find no use for the good
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Find the same good for a cheaper price elsewhere
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Have been notified of defects or faults at time of purchase (marked as used, or faulty)
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Damaged the goods by using them in wrong ways
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Once customer get defective unit, should validate the condition and confirm fault defect.
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Customer should use ASBIS RMAonline portal www.asbisme.ae to claim RMA request followed by ASBIS RMA online guide procedure.
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ASBIS team will respond RMA # approval, based on valid warranty period and terms.
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Once RMA approval is done, Customer should print approval doc from the system (packing list), pack the goods and send collection request to email: rma@asbisme.ae with clear mentioned BRAND NAME pickup address location, contact person name and phone.
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Then ASBIS / FirstFlight (courier) will arrange a free courier pickup of RMA from customer location
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ASBIS team has a right to reject RMA claim and return unit back to customer, in case if there is no fault found or non-warranty case (physical damage, etc.)
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ASBIS team will provide replacement unit or credit note for valid RMA case.